Customer Support / RMA Form

Please complete the this form to request support equipment issues to Paragon's Customer Support department.

* Red fields are required.

Contact Information:







Technical Contact Information: (If different from above)





Product Information:





* If more space is needed, please use the "Additional Comments" section at the end of this form.

Was the equipment received in good physical condition? Yes No


Type of Problem:

Yes No
Yes No
Yes No
Yes No
Yes No
Yes No
Yes No

If "Error on Boot-up" please copy and paste full "Boot" screen with the error message to a document and then e-mail it to your Sales Representative or Customer Support.

For Cisco products please include "show ver" and "show mod" if possible.

Yes No


Yes No

Yes No




Return Notes and Conditions:

  1. If product is returned more than 7 days from the date of invoice or if there are missing parts, a restocking fee may apply.
  2. All replacement products will be invoiced to customer.  Credits will be issued to customer when RMA'd product has been received by Paragon Communications
  3. Returned products are to be shipped to the Massachusetts location using the RMA Number as the "Attention To."  Products returned without an RMA Number will be refused.
  4. RMA Number is only valid for 10 days from date of issue.
  5. Product damaged in transit due to poor packaging will be the responsibility of the customer.  Paragon reserves the right to refuse shipment or deny credit for product damaged in transit due to improper packaging.
I understand and accept, Paragon's "Return Notes and Conditions."

* Validation Code is Sat3903 , Please enter it in the field provided.

Privacy Statement: Paragon respects the privacy of all individuals and will not sell, lease or rent your information to any entity at any time.